My Career Journey & Experience
Professional Projects
Culture Club Newsletter
When our Verizon office was remodeled to open concept there was a need to bring people together and change the culture. As a member of the culture club I suggested a newsletter that would cultivate and foster a more social workplace. Each monthly edition highlighted events that had happened the prior month, introduced new employees, and highlighted personal and professional accomplishments, birthdays and work anniversaries. The newsletter also informed the office about upcoming local events, business changes and ways to utilize employee benefits.
To create the content for this newsletter, The Greenwood Village Gazette, I conducted interviews with employees, researched local happenings and collected information from various business partners. I also attended office activities to capture photographs and build relationships with peers.
The newsletter received praise from various members of executive leadership in the local office and inspired other offices across the country to create something similar.
SKILLS: Internal Communication, Content Creation, Communication Design, Interviewing, Photojournalism
Technology and Tools & Women in Sales Team Leader
I was a co-lead for two separate global recruiting committees. The Technology and Tools Committee researched and tested new tools to make recruiters more efficient and to help improve candidate engagement. To introduce new tools I communicated user needs and negotiated global pricing with vendors. This team also simplified existing tools and lead trainings to over 200 recruiters on ways to fully utilize tool features.
Diversity, specifically women in sales is a metric that Verizon had struggled with for some time. As the Women in Sales Committee Team Lead, I ran the development of a playbook to help recruiters attract and retain more female new hires in the various sales channels. With my team, I created a living document that allowed recruiters to click through specific resources. This toolkit was then used with new hires during their on-boarding training. There was a 6% lift in female hiring after the toolkit launched.
As a lead in both these committees I mentored team members on presentation skills, monitored their project work, motivated them to participate and developed them as employees. During this time I also managed multiple projects simultaneously and ran effective meetings.
SKILLS: Project Management, Leadership & Employee Development, Public Speaking, Presentation Design
Verizon Crisis Response Team
California has seen an increased level of natural disasters over the years. In my time with the Verizon Crisis Response Team I was involved in assisting with over 82 incidents in a 2 year window. Some of these crisis events included things such as wildfires, earthquakes, oil spills, missing persons and flooding. For each incident I partnered with the Network team to provide coverage enhancements to emergency operations base camps, evacuation shelters, fire lines etc. I also supplied and delivered emergency support agencies with equipment in time of crisis, allowing them to stay connected, communicate and to better serve the community.
During catastrophic events like the Valley Fire and Butte Fire, I managed a support team of employees at an evacuation shelter, and coordinated our presence as we provided a place for the displaced community to connect with family, charge devices and stay up to date on local news. At these types of events we also helped support personnel like FEMA, American Red Cross and other local partners.
This team had a commitment to build community partnerships and strengthen the Verizon brand, while being highly sensitive to the needs of customers. I dabbled a bit in Public Relations, wrote event briefs and communicated our efforts to leaders across the company. Throughout the year I also managed inventory and tracking of equipment and deployable assets, ensuring that when disaster hit, we were ready to provide the best service as fast as possible.
SKILLS: Project Management, Leadership, PR Communication, Sales, Technology
Golden State Cellular Acquisition
It all began when my mentor took me into her office, set down a 5 inch stack of papers in front of me and said, “This is your new assignment for the next year.” A big smile crossed my face and a year and a half later I was receiving praise for helping with the most successful wireless acquisition the company had ever done.
The successful integration was of Golden State Cellular and Verizon Wireless in California’s Alpine, Amador, Calaveras, Mariposa and Tuolumne Counties. In the two existing retail locations I owned projects around employee assimilation, training content creation and delivery, retail store layout redesign, merchandising design, and store inventory planning.
With a diverse team of acquisition experts (Legal, Operations, Marketing, HR, Network, Analytics) I helped develop and deliver customer communication & implemented conversion strategies for both the customers and transitioning employees. Having a new wireless network in play, I ran device activation testing in a technical environment that was foreign to me at the time. Throughout the project I also planned and implemented marketing strategies in the new territory, removing legacy branding and integrating Verizon. Overall, I wore a collection of different hats and had the privilege to solve for ambiguous challenges daily.
SKILLS: Project Management, Leadership, Sales, Technology Testing, Marketing, Customer Success, Product Testing, Event Planning
The past 10 years of my professional career were spent with Verizon Wireless. During that time, I held 8 different positions from sales to marketing to operations to talent acquisition. I am looking forward to this next chapter in my career to utilize my diverse skill set, continue to learn and grow.
Education
California State University, Chico: Bachelors of Arts
Major: Organizational Communications
Minors: Communication Design and Marketing
Graduated 2008
Charles University, Czech Republic
Study Abroad Experience: Cultural Studies
Graduated 2008
Work Experience:
Talent Acquisition Strategist/Recruiter, Verizon {May 2016 - July 2019}
I ran full-cycle recruiting for 80+ retail stores, 3 small/medium business sales teams throughout Colorado, Wyoming, Montana and Utah
╺ Partnered with business leaders to attract, align and acquire the best talent for a digital world and the company
╺ Created sourcing plans and managed high volume pipeline of candidates through strategic marketing, community outreach, event coordination and relationship building
╺ Co-Lead global committees to boost diversity metrics and increase recruiter efficiencies and comfort with new technologies; Researched, tested and introduced new tools and technologies across the country
╺ Managed client group relationships, consulting with customers and helping build strong sales teams
Sr. Operations Analyst, Verizon {April 2014 - May 2016}
In this role I provided various operational support to Verizon sales channels (Retail, Indirect and B2B) in areas below:
Verizon Crisis Response Team Lead:
Partnered with Network team to provide coverage enhancements to emergency operations base camps, evacuation shelters, fire lines etc.
Supplied and delivered emergency support agencies and community with equipment in times of crisis, maintaining positive Public Relations and strengthening corporate brand
Managed inventory and tracking of deployable assets
Acquisitions and Integrations:
Managed integration of Golden State Cellular and Verizon on a Regional level across 5 counties, transitioning 14,000+ customers and 29 employees, in the most successful integration in company history
Headed employee assimilation, training, retail store layout, merchandising and store inventory planning
Composed and enacted customer communication and transition strategy through to implementation
Retail Operations/Project Management:
Partnered with retail stores to implement company wide HQ operations initiatives
Improved store sales processes and customer experience by analyzing data and gathering internal and external customer feedback
Executive Assistant, Verizon {January 2013 - April 2014}
I was the lead coordinator for the Northern California/Nevada/Hawaii Region, the top performing, out of 21 regions
╺ Managed schedule, calendars, meetings and events for Regional President and Regional Leadership Team
╺ Supported sales channels in facilitating employee conversations, surveys, roundtables, and go-to-market communication
╺ Practiced cost saving and budget management with regards to office function, reporting, distribution, travel and off site events
Marketing Analyst, Verizon {May 2012 - January 2013}
I collaborated with business leaders to enhance local branding, share ideas, and be a resource for marketing strategies
╺ Analyzed internal and external customer data and implemented plans to improve customer experience
╺ Developed field communications and content for Go-To Market (GTM), new product launches, sales initiatives and events
╺ Coordinated and participated in events for internal employees and customers, working to increase market share
Sales Manager, Verizon {October 2010 - May 2012}
I was a manager at a highly visible, A-Level store and supported other locations that needed to turn low results around
╺ Lead team of sales and customer service representatives to exceed company sales targets and performance metrics
╺ Created creative and innovative sales contests to motivate team and drive key metrics
╺ Coached and developed employees to hit company growth targets and to exceed sales quotas
Retail Sales Consultant & Management Apprentice: Customer Service {July 2009 - October 2010}
I worked my way through customer service, operations and sales positions, leading projects and shadowing leadership
╺ Took initiative to coach peers in selling techniques and side by side selling
╺ Maintained an average 120% quota attainment by connecting and discovering customer needs
╺ Assisted in merchandising and sales operations, generated positive customer experience and return customer base
Referrals
“I have had the pleasure of working closely with Erinn on the Verizon talent acquisition team for the past few years. During this time, Erinn has proven herself as an asset to not just our team but the entire TA organization. Erinn has such a creative approach to her work and never shies away from getting her hands dirty to solve problems. She is fantastic at presenting information to a larger audience in a way that is both engaging and understandable. Erinn is down to earth and very approachable in everything she does. Erinn has been instrumental in helping roll out new technology and resources to the team and helping to implement best practices that benefit everyone. I’ve greatly enjoyed my time working with Erinn and know that she will be an asset to any team she is on!”
— Julie Sindelar, out of market peer
“Erinn and I have worked together over the past two years at Verizon as part of the Talent Acquisition team. Throughout our time together, Erinn has shown her dedication to not only providing a superior experience to both our candidates and clients but also to sharing best practices with her teammates. She has a strong passion for implementing creative solutions and has been a part of various project teams dedicated to driving continued innovation and promoting new tools and technology. Erinn’s approach-ability, professionalism and diligence is evident in working side by side with her and it has been a pleasure to partner with her as peer across various hiring initiatives.”
— Danielle Wolklin, direct peer
“Erinn and I worked together on a transition of 17,000 customers onto the Verizon Wireless network. She was very easy to work with and had great insight throughout our project. Erinn partnered with my team to make sure our new customers were receiving the best customer experience possible. We reviewed calls together, looking for process improvements, and worked through challenges proactively. I was most impressed with Erinn's level of dedication and her willingness to go above and beyond what was expected by executive leadership. I believe that Erinn would be successful in any role, leading any project due to her attention to detail, work ethic, and positive attitude.”
— Jessica Terry, cross-channel leader
Community Involvement
Junior Achievement
As a Junior Achievement volunteer, I help give students the knowledge and skills in financial literacy, work readiness, and entrepreneurship. The k-12 program makes a connection between what they are learning in school and how it can be applied to the real world. I volunteer with JA because I know that I am actively helping today's young people plan for their future and make smart academic and economic choices.
Food for Thought/Food Bank of the Rockies
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
